Our care

At Exemplar Health Care, we provide the complex care that others often can't.

Many of the people we support would otherwise require hospitalisation or placement in a high-acuity setting. Our care enables them to remain within their communities, reducing the need for hospital and secure facility admissions.

While each person’s needs and stories are unique, our approach remains consistent across all our homes. We’re dedicated to empowering people to achieve their personal goals and maximise their independence in a supportive and secure environment.

We support adults living with complex needs arising from brain injuries, dementia, mental health conditions, neuro-disabilities and physical disabilities. We also have a number of services registered to support adults with severe or profound and multiple learning disabilities and/or autism spectrum disorder.

Our residents often have multiple secondary diagnoses and complexities, including behaviours of concern, prolonged disorders of consciousness, tracheostomies, ventilators and PEG feeding tubes.

Our expert team is equipped to manage these complex needs with compassion and expertise, ensuring the highest quality of care.

Service user in wheelchair smiling at camera

Brain injury and stroke care

Our brain injury care aids recovery and supports people to optimise their quality of life and achieve their potential for functional independence.

Read about brain injury care
Service user and carer sat in bedroom

Dementia care

Our dementia care supports adults with a primary dementia diagnosis, including early/young on-set dementia, who have a long-term illness or disability where more complex clinical support is required.

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Service user sat in a red chair, smiling at the camera

Huntington’s disease care

In the later stages of Huntington’s disease, many people can no longer be cared for safely at home. That’s where our care homes come in.Our Huntington’s disease care supports adults living with complex care and health needs following a diagnosis, including those over 18 with juvenile Huntington’s disease.

Read about Huntington's disease care
Service user bowling and carer cheering

Learning disability care

Our learning disability care supports adults with severe or profound and multiple learning disabilities and/or autism spectrum disorder, who may also display behaviours of concern and/or have mental health needs or a physical disability.

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Service user sat down smiling at camera

Mental health care

Finding the right home, with the right support, is an essential part of overcoming mental health challenges. Our mental health services provide 24-hour care in a community-based setting, that’s less restrictive than acute and secure settings.

Read about mental health care
Resident with a tracheostomy sat in bed, talking to a carer

Respiratory care

Our respiratory care supports adults living with respiratory disorders or lung diseases such as asthma, chronic obstructive pulmonary disease and cystic fibrosis, as well as those who require interventions such as tracheostomies and ventilators.

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Caring for complexities and risks

The people we care for often have a number of secondary diagnoses, risks and complexities, including:

  • bariatric care needs

  • behaviours of concern

  • diabetes

  • end of life care

  • epilepsy

  • forensic backgrounds

  • prolonged disorders of consciousness

  • respiratory care needs and interventions such as tracheostomies and ventilators

  • a history of substance misuse

  • PEG feeding tubes. 

Service user sat in a red chair, smiling at the camera
Service user and carer sat in bedroom

Person-centred care that’s all about the individual

Thanks to our high staffing levels, we can adapt our approach and care to meet every person’s needs.

Together with loved ones and professionals, we design individual care plans.

We focus on maximising independence, building life skills and empowering people to set, and achieve, personal goals to improve their quality of life.

For some of the people we support, we deliver lifelong care in a safe home-from-home environment that meets their complex care needs.

For others, we provide a path to rejoining their loved ones at home and returning to live in the community, without the need for hospital and acute setting re-admission.

High staffing levels to meet unique needs

Our homes have a far higher than average number of colleagues working together.

Unlike other nursing care providers, our staffing levels are based on individual need – and there’s always a Registered Nurse on duty on each unit.

These high staffing levels mean we build trust at the pace that’s right for each person we support.

That leads to longer-term positive outcomes that are truly life-changing.

Service user and carer playing draughts
Service user sat using a laptop

Enhancing opportunities for fulfilling lives

We encourage people to continue to do the hobbies they love and discover new activities, both in and out of the home.

That includes achieving ambitions such as seeing their favourite football team play, volunteering in the local community or joining our Service User Council as an ambassador.

The Service User Ambassador role gives individuals a voice to share their thoughts and act on behalf of others in the home.

They help develop policies, interview Exemplar Health Care colleagues, and have their say on the look and feel of the home.

It’s an opportunity to have their views heard, build relationships and increase their confidence.

Care from a multidisciplinary team  

Our multi-disciplinary teams and clinical experts work closely together to provide person-centred care to every individual.

Each home has an in-house team of Health Care Assistants, Registered Nurses and Therapists, supported by Exemplar Health Care clinical experts which include: 

  • Behaviour Support Practitioners

  • Lead Nurses for Huntington's disease and learning disability

  • Lead Physiotherapist

  • Speech and Language Therapist

  • Consultant Psychiatrist.

Unit manager stood outside smiling for camera
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